If you suspect that a child or young person in Croydon may be being abused or neglected, it is vital you REPORT YOUR CONCERNS so that this can be investigated.


Urgent child protection and safeguarding contact numbers


If you believe a child is at immediate risk of harm, call 999

For Urgent Action call the Single Point of Contact 0208 255 2888 – (same day intervention by a social worker)

• For Urgent Action out of Hours call 0208 726 6400 – this is the for the emergency social work service for urgent child protection matters that cannot wait until the next working day

A follow-up written submission will also be required, using the MARF:

Multi Agency Referral Form (Dec 2019)


Croydon Single Point of Contact – what do we do?

Whether a safeguarding or early help response is needed, the Single Point of Contact is here to help. The Single Point of Contact is made up of staff from the Multi-Agency Safeguarding Hub (MASH) and Early Help. The Single Point of Contact offers simpler access to advice and support ensuring a prompt response when children or young people are considered to be at risk. They will also support practitioners in agreeing an Early Help offer for children and young people.

All referrals for children’s (including looked after children and young people) emotional wellbeing and mental health support will be managed through Croydon’s Single Point of Contact (SPOC).

Child and Adolescent Mental Health Service (CAMHS) practitioners will work alongside our multi-agency team in Bernard Weatherill House to improve access to emotional wellbeing and mental health advice and support for children and their families.



Professionals: Please complete the online form at www.croydon.gov.uk/ewmh

Integrating Emotional Wellbeing and Mental Health (EWMH) services – For children and young people

Single Point of Contact Consultation Line

0208 726 6464

Professionals can contact the Single Point of Contact for advice, provided that the case is not allocated to another social worker and the child lives in the Croydon area.

The Single Point of Contact (SPOC) Consultation Line is a service provided as part of Croydon’s Early Help and Children’s Social Care. This service is available to all professionals across the Borough. Before calling the Consultation Line, you should always discuss your concern with the Safeguarding Lead or Designated Safeguarding Lead (Schools) within your home organisation or setting, in the first instance, and consider if you have done all you should reasonably have done before contacting the Consultation Line. If the matter cannot be resolved following this, then you are able to contact the consultation line to support you in your decision making.

The Duty Social Worker will be able to discuss your concerns, assist in deciding whether a referral is appropriate and if not then, will be able to advise as to the next steps including passing your call to an early help consultant.

The consultation line should only be used where there is no allocated Social Worker or Early Help Family Solutions Service Lead Professional. The Consultation Line cannot put you through to children or young people’s allocated social workers in a different part of the department, or give you any information about cases. Where you need to speak to a Social Worker for an allocated case, please contact 020 8726 6400.

The Single Point of Contact Consultation Line is 0208 726 6464.

Download this information sheet on The Consultation Line



How to make a non-urgent referral


How to a make a referral to the Early Help Family Solutions Service

Practitioners are expected to work together to meet the child or young person’s additional needs and they may engage with other services to do so, please refer to the list of universal support services in the community for additional support information.

The family wellbeing assessment should be used to record the family’s views, their needs, strengths and goals, led by a lead professional within the professional network, it will lead to the production of an outcome based plan to support them.

Where the difficulties and needs are more complex, or intervention under level 2 has not been achieved, practitioners can either speak to an Early Help consultant or make a referral using the MARF to the Single Point of Contact (SPOC) with as much information as possible so a decision can be made about the next steps.

If your request is for practical family or parenting support you will also need to complete a MARF and send to the SPOC: childreferrals@croydon.gov.uk

More details on the local Early Help offer can be found here Effective Support Guidance – right help, right time

For more information on the early help offer or advice, email:childreferrals@croydon.gov.uk




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