In this section you will find information for professionals, practitioners and managers who are working with children, young people and their families within the Croydon area.
For information specific to child protection and related procedures, go to Local Policies & Procedures.

Effective Early Help & Thresholds Documents

Effective Early Help relies upon local agencies working to provide targeted early help services for children and their families.

Follow this link for Croydon Early Help & Thresholds Document.

Support for Parents

Parenting programmes are available to help parents in their relationship with their child.

Please see link below for the Summer 2021 programme which is being held virtually.

Parenting programmes delivery schedule VIRTUAL – Summer 2021

Croydon Single Point of Contact

For enquiries and referrals relating to children and young people at risk of harm or where you require support in agreeing an Early Help offer. Whether a safeguarding or early help response is needed, the Single Point of Contact is here to help.

The Single Point of Contact is made up of the Multi-Agency Safeguarding Hub (MASH) and practitioners from Early Help.

The new Single Point of Contact offers:

  • Simpler access to advice and support
  • Ensures a prompt response when children or young people are considered to be at risk
  • Supports practitioners in agreeing an Early Help offer for children and young people

If you want to make a referral, go to ‘What to do if you are worried about a child’

CSCB Joint Working Practice Guidance – published in January 2017

The focus of this multi -agency guidance is on safeguarding children and young people whose parents/carers’ parenting capacity is impacted by mental health, substance misuse, learning disability and domestic abuse.  It is written for practitioners working with adults whose complex problems might impact on their ability to care for children, as well as for those working with children whose parents or carers have complex problems.

CSCB Joint Working Guidance January 2017

CSCB Child Protection Partnership Practice Framework

The CSCB Child Protection Partnership Practice Framework was developed with a range of front line safeguarding leads and managers.

The purpose of this framework is to help promote and maintain a set of core principles, standards and behaviours when working within the child protection systems in Croydon.

You can download the framework and include it in your own agency safeguarding policies.

CSCB Child Protection Partnership Practice Framework

Escalation and Resolution of Professional Disagreement in Safeguarding Children 



Safeguarding Children Exposed to Extremist Ideology

The London Safeguarding Children Board has issued practice guidance on Safeguarding Children Exposed to Extremist Ideology in January 2016.  This covers the roles and responsibilities of practitioners, factors that may lead to extremism, assessing risk and when to make a referral to Children’s Social Care.  It also gives an overview of the Government’s Prevent Strategy.

National Serious Case Reviews – thematic briefings

The NSPCC has produced a series of thematic briefings highlighting the learning from serious case reviews. Each briefing focuses on a different topic, pulling together key risk factors and practice recommendations to help practitioners understand and act upon the learning from case reviews.  See detailed list of NSPCC Thematic Briefings posted on their website.

Online Safety Bill

A Private Member’s Bill (sponsored by Baroness Howe of Idlicote) is currently being considered to make provision about the promotion of online safety.  This will require internet service providers and mobile phone operators to:

  • provide an internet service that excludes adult content;
  • require electronic device manufacturers to provide a means of filtering internet content; and
  • make provision for parents to be educated about online safety and for the regulation of harmful material through on-demand programme services.

Baroness Howe has previously expressed her wish to “help parents make it less likely that their children will stumble across inappropriate material, either accidentally or deliberately” online and make parents aware “of how to make the most of the opt-in tool and information about online behavioural challenges that cannot be addressed by filters, such as cyberbullying and sexting”.

The Bill’s progress is at Committee stage and dates for further dates have yet to be scheduled.  For more information.

London’s Care Pathway for child victims of sexual assault

A review found that the services available for child victims of sexual assault varied across all London boroughs and that there were gaps in medical after-care, long-term emotional support and the prosecution process. In line with national recommendations the review concluded:

  • Building an enhanced paediatric service at the Havens (sexual assault referral centres)
  • The establishment of five Child Houses in London

With funding from NHS England (London), the enhanced paediatric service at the Havens is being built. The Child Houses concept is being developed, and in the meantime, Child Sexual Abuse (CSA) hubs are being set up across the five sectors of London. The CSA hubs are bringing together the best of local expertise and services so that children and young people do not have to navigate the system alone. For more information see the latest update.

Children’s Commissioner’s first inquiry report into child sex abuse

The Children’s Commissioner in November 2015 published a first inquiry report into child sex abuse within the family and its network.  ‘Protecting children from harm: A critical assessment of child sexual abuse in the family network in England and priorities for action’ is available in full, summary and young person’s formats.  In response, a press release from the Association of Independent LSCB Chairs has been published.

Mandatory Reporting of Female Genital Mutilation (FGM)

In response to the Mandatory Reporting Duty which came into force on 31st October 2015, the London Safeguarding Children Board has highlighted the following requirements, which will be incorporated into the London CP Procedures as part of the next update in March 2016:

  • Where a professional, who is subject to the mandatory reporting duty, has either been told by a girl that she has had FGM or has observed a physical sign appearing to show that a girl has had FGM s/he should personally report the matter to the police by calling 101.
  • In all other cases, professionals should follow normal safeguarding processes. This is in line with guidance produced by NHS England and the Metropolitan Police Service.

For further information please refer to the recently published Home Office statutory guidanceMandatory Reporting of Female Genital Mutilationand note ‘Annex A – FGM mandatory reporting process map’. A flow chart has been published by DH/NHSEFGM Mandatory reporting duty’.

Information Sharing


Sharing information is an essential element of early intervention and safeguarding.  If you are you unsure when to share information, the 7 Golden Rules of Information Sharing Leaflet will help guide you.

Also see ‘Information sharing advice for practitioners providing safeguarding services 2018


Independent Volunteers

IVs are unpaid volunteers (adults) who befriend and take a long term interest in a looked after child. If you think a looked after child would benefit from this kind of support – make a referral using this form.

Croydon IV YP Referral Risk Assessment Form 2018

i-HOP- Supporting professionals to work with the children and families of offenders

Commissioned by the Department for Education and run by Barnardo’s, i-HOP provides a free national one-stop online information service for all professionals working with children and families. The website provides up to date listings of services and interventions, training, resources, research and other information to support professionals’ work with offenders children and families.

i-HOP’s Quality Statements and Toolkit is a practical resource which enables universal, targeted and criminal justice services to self assess their work with offenders children and develop a realistic work plan. It is available to download for free along with an introductory video, resource database and poster.





Useful advice, plus a wealth of learning and interesting facts and links to mental health and development of children and young people. There is material useful for families and related material aimed more at those working with children, young people and families as professionals or as volunteers

MindEd For Professionals, this portal provides a comprehensive source of rapid access learning on children and young people’s mental health and well-being. It’s an excellent free tool – available for any adult whose role, voluntary or paid, carries a responsibility for a child or young person.

It highlights the links to physical health issues. The core content offers the knowledge practitioners need to undertake basic mental health work with children, young people and families. The core content also gives pointers about when a referral should be made to specialist services, and what the child and family might find when they get there. Numerous courses, dependent on the area of work with a child or family, can be accessed on line in bite sized sessions to complement continued professional development.


Disability Matters

disabilitymatters logo


     free e-learning for those who work or volunteer with

    disabled children and young people

Launched in February 2015, Disability Matters provides free high quality  e-learning for those who work or volunteer with disabled children and young people (0 to 25 years).  Each of the bite-sized modules was developed by disabled young people, family carers and other experts.  They are intended to challenge existing attitudes, behaviours and fears and to help those who support disabled young people to develop their communication skills and confidence.

Visit to access these free high quality resources to benefit you and your colleagues.


Safeguarding in sport

Best practice, downloadable information and useful links. Find information to support you if you are an organisation wanting to promote sport with children, or as a parent or child wanting to ensure they ask the right questions of groups and clubs providing sport based activities to children and young people. For more information, please visit the emduk website.

emduk website:


NHS South London
Met Police
NHS Croydon Health Services
NHS Croydon Clinical
Safer London