Dec 22

SPOC Transformation

The way the Single Point of Contact (SPOC) operates, will be changing. They will be replacing written referrals with conversations with partner agencies and families.

Iain Low – Head of SPOC & Assessment explains:

“Written referrals are a real missed opportunity to have the right discussions with colleagues from other agencies to fully understand what they are worried about.  The SPOC Transformation Project is changing the way you will make contact with the SPOC. On implementation, you will contact the SPOC by telephone and talk to SPOC social workers.  The social workers will use our systemic practice framework to inform their conversations with you to ensure children, young people and their families receive the right services, at the right time.


Over the last six weeks we have run 12 virtual workshops and over 290 practitioners from across Croydon have attended to hear about this exciting change, ensuring that children and young people get the right support at the right time.


The overwhelming response has been positive, in moving from paper to having conversations. A number of key questions have been raised – what training will be available, if the referral is not accepted, what will be our audit trail be – all of these issues are being addressed and we are working with our partners to ensure the responses are fit for all agencies.”


A Frequently Asked Questions leaflet is being agreed and will be available in the next few weeks.


There will be more workshops in the New Year and a ‘go live’ date will be confirmed in January 2021.


If your team or service would like a presentation on the changes, please get in touch:


NHS South London
Met Police
NHS Croydon Health Services
NHS Croydon Clinical
Safer London