If you suspect that a child or young person in Croydon may be being abused or neglected, it is vital you report your concerns so that this can be investigated.

Child protection and safeguarding referrals

If you believe a child is at immediate risk of harm, call 999

Croydon Multi Agency Safeguarding Hub (MASH) – What do we do?

The aim of Croydon’s Multi Agency Safeguarding Hub (MASH) is to provide safer outcomes for children, who are referred to them.

The Multi-agency Safeguarding Hub (MASH) is the Local Authority’s ‘front door’ to manage all child protection referrals and to consider the most appropriate support available for families in need of help. The MASH team is made up of: Children’s Social Care, Police Public Protection Desk, Health, Education, Youth Offending Service, Early Intervention and Support Services, Youth Services and Probation.

Please note, the urgent child protection telephone line is not working.

Whilst this is being resolved the number to use is: 020 8255 2888 (for urgent action).

The Multi Agency Safeguarding Hub (MASH) can also be contacted on:

020 8726 6400 ext 84307 (Mon-Fri 09:00-17:00)

020 8726 6400 (out of hours)

Link to Croydon Council Child Protection Contact Details

 

The MASH operates a consultation line which professionals can contact for advice, provided that the case is not allocated to another social worker and the child lives in the Croydon area.

The consultation line number is 020 8726 6464.

How to make a referral: follow this link for more information about how to make a referral to MASH

To access the online referral form – click here

To download a word version of the referral form – click here

If your request is for practical family or parenting support then an Early Help Assessment and a team around the family approach needs to be considered. The Early Help Assessment is a holistic assessment used to identify the strengths and challenges the family are facing.

For more information on the early help offer or advice, log on to www.practitionerspacecroydon.co.uk or email earlyhelp@croydon.gov.uk

 

Contact Details for Child Protection 

Department of Children, Families and Learning

Telephone: 0208 726 6400 (24 hours)

Email: childreferrals@croydon.gov.uk

MASH consultation line number is 020 8726 6464.

 

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