If you suspect that a child or young person in Croydon may be being abused or neglected, it is vital you report your concerns so that this can be investigated.

Croydon Single Point of Contact – what do we do?

Whether a safeguarding or early help response is needed, the Single Point of Contact is here to help. The Single Point of Contact is made up of staff from the Multi-Agency Safeguarding Hub (MASH) and Early Help. The Single Point of Contact will offer simpler access to advice and support ensuring a prompt response when children or young people are considered to be at risk. They will also support practitioners in agreeing an Early Help offer for children and young people.


Urgent child protection and safeguarding contact numbers

If you believe a child is at immediate risk of harm, call 999

• For Urgent Action call the Single Point of Contact 0208 255 2888 – (same day intervention by a social worker) 

• For Urgent Action out of Hours call 0208 726 6400 – this is the for the emergency social work service for urgent child protection matters that cannot wait until the next working day

A follow-up written submission will also be required, using the SPOC referral form


Single Point of Contact Consultation Line

Professionals can contact the Single Point of Contact for advice, provided that the case is not allocated to another social worker and the child lives in the Croydon area.

The Single Point of Contact (SPOC) Consultation Line is a service provided as part of Croydon’s Early Help and Children’s Social Care. This service is available to all professionals across the Borough. Before calling the Consultation Line, you should always discuss your concern with the Safeguarding Lead or Designated Safeguarding Lead (Schools) within your home organisation or setting, in the first instance, and consider if you have done all you should reasonably have done before contacting the Consultation Line. If the matter cannot be resolved following this, then you are able to contact the consultation line to support you in your decision making.

The Duty Social Worker will be able to discuss your concerns, assist in deciding whether a referral is appropriate and if not then, will be able to advise as to the next steps. The Consultation Line cannot put you through to children or young people’s allocated social workers in a different part of the department, or give you any information about cases. Where you need to speak to a Social Worker for an allocated case, please contact 0208 020 8726 6400.

The Single Point of Contact Consultation Line is 0208 726 6464. 

Download this information sheet on The Consultation Line (FLYER)


How to make a non-urgent referral

• View information about how to make a referral to the Single Point of Contact
• Access the online Single Point of Contact referral form
• If you have issues using the online referral form you can download a Word version of the referral form, you will need to save and send. 

If your request is for practical family or parenting support then an Early Help Assessment and a team around the family approach needs to be considered. The Early Help Assessment is a holistic assessment used to identify the strengths and challenges the family are facing.

More details on the local Early Help offer can be found here  Effective Support Guidance – right help, right time

For more information on the early help offer or advice, email childreferrals@croydon.gov.uk

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