If you suspect that a child or young person in Croydon may be being abused or neglected, it is vital you report your concerns so that this can be investigated.

Child protection and safeguarding contact numbers

  • If you believe a child is at immediate risk of harm, call 999
  • For Urgent Action (same day intervention by a social worker) call 0208 255 2888
  • For Urgent Action out of Hours call 0208 726 6400
  • Professionals can contact the MASH for advice, provided that the case is not allocated to another social worker and the child lives in the Croydon area. The MASH Consultation Line is 0208 726 6464

A follow-up written submission will also be required, using the MASH referral form 

How to make a referral

If your request is for practical family or parenting support then an Early Help Assessment and a team around the family approach needs to be considered. The Early Help Assessment is a holistic assessment used to identify the strengths and challenges the family are facing.

For more information on the early help offer or advice, log on to www.practitionerspacecroydon.co.uk or email earlyhelp@croydon.gov.uk

Croydon Multi Agency Safeguarding Hub (MASH) – What do we do?

The aim of Croydon’s Multi Agency Safeguarding Hub (MASH) is to provide safer outcomes for children, who are referred to them.

The Multi-agency Safeguarding Hub (MASH) is the Local Authority’s ‘front door’ to manage all child protection referrals and to consider the most appropriate support available for families in need of help. The MASH team is made up of: Children’s Social Care, Police Public Protection Desk, Health, Education, Youth Offending Service, Early Intervention and Support Services, Youth Services and Probation.

The Multi Agency Safeguarding Hub (MASH) can be contacted on:

020 8726 6400 ext 84307 (Mon-Fri 09:00-17:00) or 020 8726 6400 (out of hours). For urgent action refer to numbers listed above. 

Link to Croydon Council Child Protection Contact Details



NHS South London
Met Police
NHS Croydon Health Services
NHS Croydon Clinical
Safer London